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Rental Policies and Procedures


 

RENTAL WEEKS:

Our rental weeks run from Saturday to Saturday. Check-in time is 3:00 p.m. Check-out time is prior to 10:00 a.m. Rentals for less than a week can start on any day, but may not be taken more than a week in advance between Memorial Day and Labor Day. Off-season rentals outside of this time period can be booked for any number of days (2-night minimum).

RATES AND TAXES:

Rental prices are subject to sales tax plus accommodations tax. All rates quoted in publications and the internet are per week during the high season. Rates adjust according to the time of year. In addition to the published rental rate and taxes, you will be charged a $50 non-refundable reservation fee and a cleaning fee based on the size of the unit that you rent.

PAYMENT OPTIONS:

You may pay for your unit using credit card (Visa, MasterCard and Discover), debit card, cash, traveler's checks, certified bank check, money order, or other certified funds. Personal checks will be accepted for your deposit as long as it is more than 30 days in advance.

RESERVATION DEPOSIT:

You will need to send 50% of the rent amount and the $50.00 reservation fee to confirm a reservation. This is due within seven (7) days of making the reservation or the reservation will automatically be cancelled. Personal checks are acceptable only if received 30 days prior to your arrival date. Reservations made within 30 days of the arrival date must make payment in full at time of reservation.

PAYMENT OF BALANCE:

The balance of your rent must be paid at least 30 days prior to your arrival date. Visa, MasterCard, Discover, personal check, or a form of certified funds will be accepted.

CHECK-IN PROCEDURE:

All guests are to check in first at the office of White Realty, located at 1605 Madison Drive in the Crescent Beach section of North Myrtle Beach. If using a GPS, please put in the zip code of 29582 if you can as many systems will send you toward the city of Myrtle Beach instead of North Myrtle Beach.  If you have difficulty in finding us, simply call (843) 272-6115.

REFUND POLICY ON CANCELLATION:

You may cancel at any time by calling or writing us. If you cancel within 7 days of booking and your reservation is booked at least 30 days prior to arrival, you will receive a full refund less the cancellation fee of $100. If you cancel after 7 days, refunds are made only if the property is subsequently rented and payments are received equal to the original reservation total. Cancellation on any reservation made less than 30 days prior to arrival must be re-rented prior to refunds being made.  All refunds are less the reservation fee, cancellation fee, and vacation insurance premium (if applicable). Changes are subject to the same policy as cancellations. Including vacation insurance may prevent most losses due to cancellation and we strongly urge you to purchase this insurance.

RETURNED CHECKS:

Any check returned by the bank for any reason will result in a charge of $50. If a check is returned, any payment after that must be made by credit cards or certified funds.

SECURITY DEPOSIT:

A credit card authorization must be taken at check-in for a security deposit. This credit card authorization will be used to cover the full cost of any unpaid balance, telephone charges, damages, replacement or repair of any damaged or missing items, or excessive cleaning requirements that we may deem necessary in accordance with the South Carolina Lodging Establishment Act. Charges will not be made before the card holder is notified.

TRAVEL INSURANCE:

Travel Insurance is available for reservations made three (3) or more days in advance and is offered when you make your reservations. Your Rental Agreement will outline the cost of this insurance and is included in your deposit request payment. A pamphlet with detailed insurance information will be sent with your Rental Lease Agreement. Please call CSA Travel Protection for further information and with any questions concerning coverage of pre-existing conditions (866-298-6846).

Travel insurance is an 'OPT IN' extra that we offer for your protection. We do ask that you mark the appropriate spot on your rental agreement if you DO NOT wish to purchase the insurance. Once the insurance premium is paid, it can not be refunded.

NO REFUNDS will be made for HURRICANE EVACUATIONS unless you have purchased Travel Insurance and then CSA will refund based on the days under mandatory evacuation. This insurance also protects you and your family if an emergency family illness or death should occur and prohibit you from vacationing. We recommend you purchase this insurance for your protection.

HOUSEPARTIES AND GROUPS OTHER THAN FAMILIES:

Owners will not allow us to rent their property to sororities, fraternities, or unmarried groups. We have the right to and will terminate any rental, with no refund, if, in our opinion, the renter is detrimental to the property.

RIGHT TO REFUSE OR TERMINATE RENTALS:

Rental properties are privately owned. Occupancy may be refused or terminated for any cause considered sufficient by the rental agent in which case any deposit or rent will be refunded pro rata, except for situations involving houseparties or groups. All refunds are less the non-refundable reservation fee.

LINENS NOT PROVIDED:

For your convenience, sheets, pillowcases, towels & washcloths are available for rental at White Realty. Reservations for linens must be made in advance in order to have the packages ready for you.

CLEANING AT CHECK-OUT:

Mandatory check-out cleaning is required on all units. Price is determined by size of unit. You are required to (1) remove all items from the freezer and refrigerator; (2) run the dishwasher and return all items to their original place; (3) carry out all trash; (4) close and lock all windows and doors, leaving the property in a secure and orderly condition. We will take care of the heavy cleaning and the rest.

PETS:

Most of our units will NOT allow pets. Please call for pet-friendly units. Having a pet(s) in a non-pet friendly property is a violation and material breach of White Realty?s Rental Agreement and is grounds for eviction without refund and you will be charged $200.00 for carpet cleaning and flea treatment.

PARKING PERMITS:

Parking permits are required at most properties. Some have parking restrictions so please ask if you are planning on bringing more than two (2) cars. Most condominium complexes allow just two (2) vehicles. Also be aware that some places have restrictions as to the allowance of motorcycles and no condominium complex will allow trailers, boats, or RVs in the parking areas. You must make your own arrangements should you bring a vehicle not permitted.

WARRANTIES AS TO APPLIANCES:

WE DO NOT GUARANTEE AIR CONDITIONING OR OTHER APPLIANCES, but we do guarantee that repairs will be made as soon as possible. No adjustments will be made on the rental rates.

OTHER POLICIES AND PROCEDURES:

Port-a-cribs, high chairs, color TVs and linen packages can be obtained through our office. If you are renting a condominium, you must abide by all rules and regulations of the condominium association.

PLEASE NOTE:

Although every precaution is taken, errors in price and/or descriptions do occur in printing and web site publishing. WE RESERVE THE RIGHT TO CORRECT SUCH ERRORS.

It Is Our Desire To Help You With Your Vacation Plans And To Make Your Stay In North Myrtle Beach A Most Enjoyable Experience!